Kurdistan Region of Iraq Report

Doaa Amin, General Manager of Tangram Hotel talks about her vision for Tangram Hotel. The General Manager wants the hotel to become the best business hotel in Erbil and in Iraqi Kurdistan.

Your vision is to be the best business hotel in Erbil, what is your strategy to achieve this?

We are continuing with what we started two years ago and which I think has been very successful. We are a business hotel and within this category, I can safely say that we are the best business hotel in Erbil. I do not think I will offend my colleagues working in this destination because they offer other services and so are not in this category as such.

We will continue to be the best business hotel by always listening carefully to our clients and by following the very steps that we set out when we started. We are being creative and are reinventing the business facilities in our hotel for conferences, training etc.… We tailor make everything in this hotel to really meet our clients´ demands. We are a small hotel and our clients are 100% business people. We pay a lot attention to meeting all of our clients´ needs by tailor making all of our solutions, within the hotel and throughout their stay. I am very interested in getting feedback from our clients to see whether we are meeting their requirements but I think that we are. Having said that, I am never satisfied! So we will continue to reinvent and re-establish ourselves as our customers´ closest partner in business travel.

What do you think makes you the best hotel for business people?

The fact that we pay attention to our clients. All hotels have rooms, beds and telephones but paying attention to clients is what puts us ahead. We focus on this key management concept by assigning teams to concentrate on listening to our clients and getting their feedback to be able to re-inject that information into the process to tweak and change until we reach perfection.